OBJECT AND GENERAL
In any case, there are pages of the Website accessible to natural or legal persons who do not register or start a purchase of product (hereinafter, Users). In this regard, Users who access these parts of the Website agree to be subject to the terms and conditions contained in these General Conditions, to the extent that this may be applicable to them.
THE COMPANY wants to inform so Customers and Users that it is directed exclusively to a public over the age of 16 and that the territory in which it accepts and distributes orders is that of the Iberian Peninsula (hereinafter the Territory). LA EMPRESA does not send orders abroad (except Portugal) or, for the time being, to the Balearic Islands, Canary Islands, Ceuta and Melilla. If a user were interested in receiving any article outside the territory of the Iberian Peninsula, he or she should contact the EMPRESA via the form or by sending an email to email@example.com, we would study his or her request and inform him about it.
CONTACT: For any type of doubt, consultation or suggestion, you can send us so comments by email to: firstname.lastname@example.org
The descriptions of the products displayed on the Website are made based on the information provided by Sopregal SL. However, the information given about each product, as well as the photographs or videos relating to the same and the commercial names, trademarks or distinctive signs of any kind contained on the LA EMPRESA website, are displayed in gourmetotero.com in an orientative manner.
All the prices of the products indicated through the website include VAT and other taxes that may correspond. However, these prices do not include the costs of shipping the products, which are detailed separately and must be accepted by the Customer.
THE COMPANY informs the Customer that the number of available units is kept updated with stocks in stock and availability by our suppliers. In no case will the COMPANY make the sale intentionally more units than you have or the supplier has reserved you.
The COMPANY will do everything possible to please all so Customers in the demand for the products. However, sometimes, and due to difficultly controlable causes by the COMPANY how human errors or incidences in computer systems, it is possible that the amount finally served by the supplier differs from the order made by the COMPANY to satisfy the requests of the Customers.
For the event that the product is not available after the order has been made, the Customer will be informed by email of the total or partial cancellation of the order. Partial cancellation of the order due to lack of availability does not give the right to cancel the entire order. If the customer wants to return the delivered product after this cancellation, it must follow the provisions of the Return section.
The Customer undertakes to pay at the time of the order. The initial price shown on the website for each of the products offered will be added to the fees for the relevant shipping costs. In any case, such fees will be communicated to the Customer before formalizing the purchase itself.
The ticket or purchase voucher that corresponds to the purchase order will be available and will be displayed in gourmetotero.com in the section "My account," Orders.
You must pay the amount corresponding to your order by payment via credit or debit card (Visa, Mastercard, Visa Electron and/or other analog cards). The card with which the payment is made must have as a financial entity issuing to a Spanish bank or savings box. The card payment is made through the virtual TPV with so security protocols.
You must notify THE COMPANY of any undue or fraudulent charge on the card used for purchases, by email or by telephone, within the shortest time possible for the COMPANY to make the necessary arrangements.
The COMPANY has the maximum commercial security measures available in the sector. In addition, the payment process works on a secure server using the SSL protocol (Secure Socket Layer). The secure server establishes a connection so that the information is transmitted encrypted by 128-bit algorithms, which ensure that it is only intelligible to the client's computer and the Website. In this way, using the SSL protocol is guaranteed:
That the Customer is communicating so data to the server center of LA EMPRESA and not to anyone else who tried to pass through it.
That between the Customer and the server center of LA EMPRESA the data is transmitted encrypted, avoiding its possible reading or manipulation by third parties.
FORMALIZATION OF PAIDS
The COMPANY will accept order cancellations when requested before shipment. To make the cancellation you must request it by using the form "Customer Care" or by sending an e-mail to email@example.com.
PLAZES, PLAYING BETWEEN AND FOREIGN
I. Product delivery
The COMPANY is committed to delivering the product in perfect condition in the direction that the Customer signs in the order form, and that in any case it must be understood within the Territory. In order to optimize delivery, we thank the Customer for indicating an address in which the order can be delivered within the usual working hours.
THE COMPANY will not be responsible for the errors caused in the delivery when the delivery address introduced by the Customer on the order form is not attached to the reality or have been omitted.
The COMPANY informs the Customer that it is possible that the same order will be divided into several deliveries.
II. Delivery time
The shipments will be made through a messaging company. The order made by oted will be delivered to you within a maximum of 10 working days since we have made the order confirmation. Although the usual delivery time of the COMPANY usually ranges between 24 and 48 hours, from the end of the order.
These deadlines are means, and therefore an estimate. Therefore, they may vary for logistical or force majeure reasons. In cases of delays in deliveries, the COMPANY will inform your customers as soon as you know them.
Each delivery is considered to be made from the moment the transport company puts the product at the disposal of the Customer, which is materialized through the control system used by the transport company.
In the event of delays in the delivery of orders attributable to THE COMPANY, the Customer may cancel its order in accordance with the procedure described in the "11. Return". Delays will not be considered in the delivery of cases in which the order has been made available to the Customer by the transport company within the agreed time limit and could not be delivered for an acquitable cause to the Customer.
Shipping costs may vary depending on the destination address.
Once the order comes out of our warehouses, you will be emailed notifying you that your order has been accepted and is being sent.
For security reasons, the EMPRESA will not send any orders to sub-posts or military bases, nor will it accept any order when it is not possible to identify the order recipient and their address.
III. Delivery, Unrealized and Extracted Delivery
If at the time of delivery the Customer is absent, the carrier will leave a proof indicating how to proceed to conclude a new delivery. The COMPANY hires, as part of the messaging service, a series of follow-up actions aimed at ensuring that delivery occurs.
If 7 working days after the delivery of the order has not been arranged, the Customer must contact the COMPANY. In the event that the Customer does not do so, after 10 working days from the departure to the delivery of the order it will be returned to our warehouses and the Customer shall take charge of the shipping and return expenses to the origin of the goods, as well as of the possible management expenses associated.
If the reason why the delivery was not possible is the transfer of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range from one to three weeks.
IV. Diligence in delivery
The Customer must check the good condition of the package to the carrier that, on behalf of THE COMPANY, performs the delivery of the requested product, indicating in the delivery albaran any anomaly that could be detected in the packaging. If, subsequently, after reviewing the product, the Customer detects any incidence such as shock, breakage, indications of having been opened or any damage caused by the shipment, it undertakes to communicate it to the COMPANY via email within the shortest time possible, before the next 24 hours from delivery. There will be no such incidences from that time on (only warranty pieces).
I. Return procedure
All products purchased in LA EMPRESA may be returned and refunded, provided that the Customer informs LA EMPRESA of its intention to return the product/s purchased within a maximum period of up to 14 working days counted from the date of delivery and that the rest of the conditions set out in this section are met.
COMPANY will only accept returns that meet the following requirements:
The product must be in the same state in which it was delivered and must retain its original packaging and labeling.
The shipment must be made by hearing the same box or wrap in which it has been received to protect the product. For the event that it cannot be made with the box with which it was delivered, the Customer must return it in a protective box so that the product reaches the warehouse of LA EMPRESA with the maximum guarantees possible.
A copy of the delivery albaran should be included within the package, where the returned products and the reason for the return are also displayed.
In order to facilitate the Customers' return process and to be able to make proper follow-up to it, the COMPANY establishes as the only procedure for returning the one established by the COMPANY. If the reason for the return is attributable to THE COMPANY (the product is defective, it is not the one you had ordered, etc.). the amount of the refund will be refunded. If the reason is another (the products were properly served but are not of your liking,) the cost of the refund expenses will be paid by the customer.
To proceed with a return, the following steps must be taken:
Please inform before 14 natural days from your receipt that the product wants to be returned. The information can be done via email to firstname.lastname@example.org or by using the customer service form.
THE COMPANY will inform the customer of the address to which the product must be sent.
The customer must send it through a messaging company of his choice. The refund must be paid by the customer.
Report from the messaging company used, date and time of return.
II. Refunds to the CLIENT
The return of the products will result in a refund equal to the cost of the returned products less the cost of the return service.
Only in the event that the delivered product is defective or incorrect, THE COMPANY will also refund the corresponding shipping costs to the Customer.
Returns and partial cancellations will result in partial reimbursements.
THE COMPANY will manage the return order under the same system that was used for payment within 3 days from the confirmation of arrival to the returned order. The application of the return on the Customer's account or card will depend on the card and the issuing entity. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.
GARANTIA OF ADQUIRED PRODUCTS
LA EMPRESA acts as a distributor of so own manufactured products that ensure that the products presented for sale on the gourmetotero.com website have the sanitary authorizations correctly and do not present defects, nor hidden vices that can make them dangerous or inadequate for normal use.
The contractual guarantee offered is that usually granted by the manufacturer. Once you have received the product you will have the instructions provided by the manufacturer in your box, sufficient for the correct use and installation of the product and all the information about the warranty. No Customer may apply for a wider warranty than indicated therein.
EMPRESA does not assume any responsibility derived, as a narrative but not limited:
The use that the Customers or Users may make of the materials of this Web or webs of link, whether prohibited or permitted, in violation of the rights of intellectual property and/or indotrial content of the Web or of third parties.
Any damage to the Customers or Users caused by a normal or abnormal operation of the search tools, the organization or location of the contents and/or access to the Web and, in general, of the errors or problems that are generated in the development or implementation of the technical elements that the Web or a program provides to the User.
From the contents of those pages to which the Customers or Users can access from links included in the Web, whether authorized or not.
Of the acts or omissions of third parties, regardless of whether these third parties could be linked to the COMPANY by contract.
From the access of minors to the contents included in the Web, it is the responsibility of the parents or guardians to exercise appropriate control over the activity of the children or minors in their care or to install any of the control tools of the use of the Internet in order to avoid (i) access to materials or contents not suitable for minors, as well as (ii) the sending of personal data without the prior authorization of the parents or guardians.
From communications or dialogues in the course of the debates, forums, chats and virtual communities that are organized through or around the Web and/or webs of linkages, you will not, therefore, respond to any damages and prejudices suffered by the particular and/or collective customers as a result of such communications and/or dialogues.
COMPANY shall not be liable in any case when they occur:
Errors or delays in accessing the Website by the Customer when entering so data in the order form, the slowness or impossibility of receipt by the recipients of the confirmation of the order or any anomaly that may arise when these incidents are due to problems in the Internet network, causes of fortuitous case or force majeure and any other unforeseen contingency other than the good faith of the COMPANY.
Failures or incidents that may occur in communications, deleted or incomplete transmissions, so that the services of the website are not guaranteed to be constantly operational.
Of the errors or damages produced to the website by a use of the inefficient and bad service by the Customer.
From non-operability or problems in the email address provided by the Customer for the sending of the order confirmation.
In any case, the COMPANY is committed to solving the problems that may arise and to providing all the necessary support to the Customer in order to reach a quick and satisfactory solution of the incidence.
In addition, the COMPANY has the right to perform during defined time intervals, promotional campaigns to promote the registration of new members in its service. The COMPANY reserves the right to modify the conditions of application of the promotions, to extend them by communicating it properly, or to proceed to the exclusion of any of the participants from the promotion in the event of detecting any anomaly, abuse or unethical behavior in the participation of them.
Customers and Users undertake to browse the website and use the content of good faith.
Customer data will be used for sending through the email of the sales made by THE COMPANY and for the delivery of the purchases.
By mere visit to the Web, Users do not provide any personal information or are obliged to provide it.
The COMPANY undertakes to keep the maximum reservation and confidentiality on the information provided to it and to use it only for the purposes indicated.
The COMPANY presumes that the data has been entered by its owner or by person authorized by it, as well as are correct and accurate.
Customers are responsible for updating their own data. At any time, the Customer shall have the right of access, rectification, cancellation and opposition to all such personal data included in the different high forms. To modify or update so personal data the Customer must access gourmetotero.com, to the "My Account". To cancel your account, write an email from your account e-mail to email@example.com with the subject "Cancel account".
Therefore, the Customer is responsible for the accuracy of the data and the COMPANY will not be responsible for its inaccuracy of the personal data of the Customers. In accordance with the existing data protection legislation, the COMPANY has adopted the security levels appropriate to the data provided by the Customers and, in addition, has installed all means and measures within its scope to avoid loss, misuse, alteration, unauthorized access and removal of the data.
The COMPANY may not exercise any of the rights and powers conferred in this document which will in no case imply the renunciation of the same except express recognition by the COMPANY or prescription of the action that in each case corresponds.
MODIFICATION OF USE CONDITIONS
The COMPANY reserves the right to modify, at any time, the presentation and configuration of the Website, as well as the present General Conditions. Therefore, the COMPANY recommends that you read them carefully every time you access the Website.
APPLICABLE LAW AND ARBITRAJE
GARANTIA DE PRECIO MÍNIMO EN ALGUN ARTICLES
The minimum price is guaranteed in those items marked with Minimum Guaranteed Price. The minimum price is guaranteed up to 15 days after purchase and up to a maximum of 21% VAT included.
To do this, the customer must send to firstname.lastname@example.org the article page where he has seen the cheapest price. That article in that shop must meet the following requirements:
Make it new.
Please include VAT.
Include the transportation price at maximum 1 week delivery time to the customer's home.
Make it available at the time for purchase.
Sopregal SL staff will check that these requirements are met and if so, the amount will be refunded.